Policies & Frequently Asked Questions
Below are a list of our policies and questions that we are often asked. If you have any other questions please contact us via our contact page or give us a call at 800-429-4361.
Optional Travel Insurance
The Pre-Existing condition exclusion will be waived if the protection plan is purchased within 21 days of the initial Rental deposit and you are not disabled from travel at the time you pay the plan cost.
If you opted out of purchasing travel insurance for any reservations made after 10/22/14, you waived your right to any type of a refundable cancellation under any circumstances, if you are INSIDE 14 days prior to arrival. If you cancel your reservation inside the 14 days prior to arrival and you PURCHASED travel insurance, your refunds will be handled directly between you, the guest, and Red Sky Travel Insurance Company. To cancel or modify your reservation, you must call our Reservation Department at 1-800-429-4361. If you cancel outside the 14 day cancellation period, we will refund the first night deposit LESS a $25.00 cancellation fee.
Cancellation Policy if Travel Insurance was Purchased at Booking: If you cancel your reservation inside the 14 days prior to arrival your claim and refund (if approved by Red Sky) will be handled directly between you, the guest, and Red Sky Travel Insurance Company. You will file a claim with Red Sky & they will require proof of cancellation reason. If you cancel outside the 14 days prior to arrival, you will be refunded your deposit LESS the amount of your Travel Insurance Policy. Travel Insurance is non-refundable after purchased. For Questions on Policy Coverage call 866-889-7409 click here: http://www.trippreserver.com.
Deposits & Payments
If you have paid via e-check and your check is returned for any reason, you will be responsible to pay $45.00 per returned transaction, in addition to the full amount that has been returned and is owed to Resort Properties Management for services rendered and to our Unit Owners for rents owed on reservations and stays.
We cater to responsible adults and families; you must be 21 years old to secure a reservation. Please keep in mind there are other guests staying at the condominiums.
2 bedroom units = 6 persons ♦ 3 bedroom units = 8 persons
Sleeper Sofas: Sleeper sofas are not meant for adults, they are meant for children. There will be no refunds or adjustments made due to uncomfortable sleeper sofas.
We ask that each guest abide by this standard for the safety of all guests.
Pet & Smoking Policy
We are non-smoking vacation rentals. Smoking is not allowed in the units, on balconies, breezeways or sidewalks. A $500.00 cleaning fee, plus any damages, will be charged if you ignore this policy.
Specific Unit Requests
Before You Arrive
Check-in time begins at 4:00pm (EST) on your scheduled check-in date, but is not guaranteed until the unit is cleaned and inspected. Late check-ins can be arranged by notifying our office before 4:00pm (EST).
Our units are cleaned and inventoried before and after each stay. Please do not remove anything from condos or move kitchen or furniture items to another condo and/or outside the unit. Guests are financially responsible for missing items, the need for excessive cleaning (due to but not limited to: stains, burns, soiled bedspreads, trashed units, etc.) or any damage due to negligence or any action on the guest’s part. Excessive cleaning fees begin at $50 per unit and increase depending on the size of the unit and conditions.
We furnish an initial supply of paper towels, toilet paper, trash bags, dishwashing detergent and dishwashing liquid.
A washer/dryer is furnished in each unit so you can refresh your linens, etc. We do not furnish laundry detergent.
Please empty the dryer’s lint tray after each use for better drying.
We do not refund your payment if you check out early.
Before You Checkout
Check out time is by 11:00am (EST) on your scheduled departure date. Please complete your checkout by calling 800-429-4361 to let the office know you have departed.
Please set the thermostat to 72 degrees during the summer and 68 degrees during the winter.
Please don’t forget to empty all the items from the refrigerator and to take out the trash.
Please load and start the dishwasher – It is not necessary to wait until the wash/dry cycles are completed, as housekeeping will unload and put the items away.